ITIL® 4 Foundation e-læring
Målet med kurset er å gi deg en forståelse for filosofien bak ITIL®. Kurset gir innføring i basis konseptet, prinsippene, prosessene og funksjonene som er definert som beste praksis. Kurset forbereder deg til sertifiseringseksamen på Foundation-nivå.
Pris: 9500 inkl. e-bok, eksamensvoucher og sertifiseringsgaranti*
Kurskategori: ITIL
Kontakt kurs@bouvet.no for påmelding!
Kurset inneholder 12 timer med undervisning, er delt inn i moduler og er en blanding av video og interaktive øvelse. Du vil få en omfattende introduksjon til kjernekonseptene til ITIL® 4.
Estimert tid for gjennomføring av kurset er ca. 10-12 timer.
The ITIL® 4 Foundation Online course on this page is offered by ILX Group an ATO of AXELOS Limited. ITIL® 4 is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Objectives of the ITIL 4 Foundation course
At the end of the course, you will:
- Understand the key concepts of ITIL service management
- Understand how ITIL guiding principles can help organizations to adopt and adapt ITIL service management
- Understand the four dimensions of ITIL service management
- Understand the purpose and components of the ITIL service value system, and the activities of the service value chain, and how they connect
- Understand the key concepts of continual improvement
ITIL 4 Foundation course syllabus
- Introduction and overview
- Key concepts of service management
- Four dimensions of service management
- Service value system
- Introduction to practices
- Purpose of 11 practices and some definitions
- Introduction to seven key practices in detail
- Continual improvement
- Change control
- Incident management
- Service request management
- Service desk
- Service level management
- Exam simulator
- 12 months online access to our accredited ITIL 4 Foundation training materials
- The cost of the ITIL 4 Foundation examination (valid for 12 months from purchase date. Exam must be taken online via remote proctor)
- The official ITIL 4 Foundation manual (digital)
- ITIL 4 Foundation exam simulator
Optional extras
The official ITIL 4 Foundation manual (hardcopy)
Take2 exam insurance – A cost effective solution, providing insurance and peace of mind if things don’t go to plan with your first exam attempt. Learn more and read the terms and conditions of the Take2 exam insurance.
Materials
Digital official manual
You will be sent an email invitation within 48 hours of your purchase to register on the Peoplecert portal. Once registered you will be able to access the digital version of your manual. Please note: There is a 5-year limitation in accessing your eBook.
Hardcopy official manual
If you decide to purchase the hardcopy official manual as an optional extra, your manual will be shipped to your chosen address within 48 hours of purchase.
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Exams are taken online via remote proctor. You will be sent an email invitation within 48 hours of your purchase to register on the PeopleCert portal. Once registered you will be able to book your online exams at a date and time of your choice. You are responsible for booking your own exams.
Learn more about how to book and take your online exams.
Exam format
- ITIL 4 Foundation exam format
- Closed book
- 60 minutes duration
- 40 questions each worth 1 mark
- Pass mark 65% or higher (26 marks or above)
- Individuals at the start of their journey in service management
- ITSM Managers and aspiring ITSM Managers
- Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
- Existing ITIL qualification holders wishing to update their knowledge
There are no formal pre-requisites for attending this course. It’s ideal for anyone starting a career in IT service management.
Kontakt kurs@bouvet.no for påmelding!
* Sertifiseringsgaranti - består du ikke første forsøk på eksamen er andre forsøk inkludert i kursavgiften.
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