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Course version: 095
Goals
Understand how business processes running in a solution landscape should be supported as part of Run SAP like a Factory by an Operations Control Center
Understand the different aspects of Business Process Operations
Use the different SAP tools for the execution of the daily operational procedures within Business Process Operations
Identify which roles should be involved in the implementation and execution of a Business Process Operations concept
Audience
Members of a customer support organization who want implement Business Process Operations and want to understand what the operational procedures in the area of Business Process Operations (as part of Run SAP like a Factory) look like and how SAP Solution Manager can be used for these operational procedures
TQMs who want to lead implementation projects for Business Process Operations
Prerequisites
Essential:
Basic understanding of Support processes
Basic understanding of SAP Solution Manager
Fundamentals of SAP Systems
Course based on software release
SAP SOLUTION MANAGER 7.1 SP12
Content
Notes
The course provides details on the operational procedures, relevant tools and involved roles in the area of Business Process Operations
The course does not cover the configuration of the various Business Process Operations relevant functions in SAP Solution Manager.
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